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Air Tahiti Magazine 63
n e w s a i r ta h i t i > le taux de reclamations ecrites a baisse de 21%. les taux des litiges bagages et des litiges concernant le service fret ont eux connu une reduction de 40%. si les grands indicateurs de la charte qualite domestique sont en amelioration en 2008, la compagnie n entend pas relacher ses efforts et va continuer a oeuvrer a l amelioration de la qualite des services offerts a ses passagers. air tahiti prend livraison de son 25eme atr le 9 avril dernier, air tahiti a receptionne a toulouse son tout dernier atr. cet atr 72-500 dispose d une capacite de 66 sieges. il est equipe de moteurs plus puissants et des dernieres innovations en matiere de confort des passagers, d instruments de communication et d aide a la navigation. avec l arrivee de ce nouvel avion, la flotte atr d air tahiti est maintenant composee de 3 atr 42-500 et 7 atr 72-500. la moyenne d age des appareils est de 3,2 ans, soit une des flottes d atr les plus jeunes du pacifique. l achat de ce nouvel atr, le vingt-cinquieme depuis 1987, renforce le partenariat etroit entre atr et air tahiti. les avions du constructeur europeen sont particulierement bien adaptes a la desserte inter-iles et aux specificites du reseau d air tahiti. comptant 48 escales, celui-ci se caracterise, entre autres, par des pistes courtes et parfois etroites. autres atouts des atr : leur consommation reduite en carburant et leur grande fiabilite. comme le veut la tradition, ce nouvel appareil a ete baptise d un nom polynesien : vaka ani, ce qui signifie « pirogue du ciel » en langue marquisienne. > 2008 the company has greatly improved on all of these indicators. flight punctuality - the quality indicator that tells if a flight is late by a margin of 15 minutes - has improved by 5 points : 83% of air tahiti s flights were on time in 2008 compared to 78% in 2007. the waiting time on the phone for distance sales have shortened to one minute and 14 seconds compared to two minutes in the previous year. the number of customer complaints went down 21%. lost baggage claims and freight problems went down 40%. since these points have improved in 2008, the company hopes that the trend will continue and is putting every effort forward to give the highest quality services to its passengers. air tahiti receives its 25th atr on april 9th air tahiti received it s latest atr airplane from toulouse. this atr 72-500 has a 66-seat capacity. it s equipped with the strongest motors available for this aircraft as well as all the latest innovations in passenger comforts, communication instruments and navigation equipment. with the arrival of this plane, air tahiti s fleet is now made up of three atr 42500s and seven atr 72-500s. the average age of the aircrafts is 3.2 years making this fleet the youngest in the pacific. the buying of this new atr, the 25th since 1987, further strengthens the partnership between atr and air tahiti. the planes from this european aviation builder are particularly well-suited to the specifics of air tahiti s inter-island services. with 48 destinations, not all the network s airstrips are long and straight. also, atr get particularly efficient gas mileage and are very reliable. as is the tradition, this new plane was baptized with a polynesian name : vaka ani which means « outrigger canoe of the sky » in marquesian. ©atr - pierre barthe 12 revue de bord n°63 / air tahiti / on-board magazine n°63
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