Airports
 www.airtahiti.aero > Information and services > Airports
Q : Overbooking
A : On Air Tahiti flights, some customers make late cancellations of their reservations. Also, a number of customers make reservations, but do not show for the flight (“no-show passengers”). In order to take into account those circumstances and offer better availability on our flights, Air Tahiti sometimes overbooks its flights. Air Tahiti strives to honor all the booking made on its flights, but a slight risk of not boarding exists. In this case, if you are holding a ticket issued at a public fare, if you have a firm reservation for this flight, you complied with our Conditions of Carriage, and you have checked before the check-in time limit, Air Tahiti will give you a financial compensation of 10 000 XPF immediately. Please feel free to contact our staff for any additionnal details.
Q : Flight cancellation
A : Due to the geographic location of certain islands and the
characteristics of the Air Tahiti network, the service to the islands
is subject to the occurrence of any unforeseen events, such as weather
disruptions, and may lead to the cancellation of the flight.
As several days may be necessary before the next available flight, we
would like to inform you of the following provision.
[See also “Specific
conditions”]
Your flight is cancelled before departure (before the
take-off or if the flight returns to the travel origin point):
1. We will take in charge the accommodation expenses
resulting from this event in the island where the flight has been
cancelled, if :
- The cause of the cancellation is due to Air Tahiti
- You are not resident** of the island where the cancellation
occurs
- The island where the cancellation occurs is not an island
with specific conditions.
2. If the cancellation is due to a cause out of the
company’s control, such as weather conditions, Air Tahiti
cannot be held responsible for any related costs which will remain your
expense.
Your trip is interrupted at a transit point* :
1. If you prefer to cancel your trip :
Air Tahiti will transport you back to the island of flight origin and
reimburse you the price of your ticket.
2. If you choose to end your travel with Air Tahiti
at the transit point :
Air Tahiti will reimburse you the full value of the unused portion of
the ticket and the transportation agreement between you and Air Tahiti
will end.
3. Otherwise, Air Tahiti will provide
out-of-residence** customers with transportation to and from the
airport and accommodation vouchers until the next departure.
Specific
conditions :
If you have chosen an itinerary with an island served :
- once or twice a week by ATR, or
- by Beechcraft or by Twin Otter,
Conditions described above apply, except for the lodging, which is as
follow.
If the flight is cancelled before departure due to
Air Tahiti :
Air Tahiti will provide out-of-residence** customers with accommodation
vouchers, limited to one night lodging.
If your flight is interrupted at a transit point* :
Air Tahiti will provide out-of-residence** customers with accommodation
vouchers, limited to one night lodging.
* Transit point : refers to the
points, except origin and destination points, included in the passenger
itinerary.
Ex: Papeete - Raiatea via Huahine. Papeete is the
origin point, Raiatea is the destination and Huahine the transit point.
** Is considered as resident any passenger who has a
place of accommodation in the Island of the cancellation. This
accommodation may be his property or that of friends with whom he lived
before the cancellation.
Q : How much transfer time should I allow between 2 flights (Air Tahiti and International)?
A : Upon your arrival from a flight, you must go through the collect of your baggage, the immigration and clear customs (in case of an international flight).
The minimum connection time from:
- an international flight to an Air Tahiti domestic flight is 90 minutes
- an Air Tahiti domestic flight to an international flight is 120 minutes
- an Air Tahiti domestic flights to an Air Tahiti domestic flights is 45 minutes
Q : When should I arrive for check-in ?
A : Check-in
at the airport begins 1 hour before the scheduled departure time*. At Tahiti airport, you can check in from 2 hours before your flight.
Check-in closes 20 minutes before departure*.
If you fly from Tahiti towards the Marquesas,
Eastern Tuamotu or Gambier, check-in closes 30 minutes
before the scheduled takeoff. The hour of convocation at the airport is
still 1 hour before departure.
If you do not
present yourself before this limit, AIR TAHITI will
proceed with the flight close-out and will free up your seat. Passenger
boarding begins 10 minutes prior to departure time. We recommend that
you arrive at the airport early enough to leave sufficient time for
check-in and passing through the security inspections.
In some islands, the airport or the airstrip
are distant from the main village or main island, we recommand you
read the airport list mentionned hereunder.
*
= For flights to Rarotonga only:
- Check-in at the airport begins 2H before departure
- Check-in closes 45mn before departure
Q : No-show at check-in
A : A no-show passenger is a
person who has a confirmed booking and who does not checked-in or who
arrives after the check-in closing. In consequence, he may have
penalized an other passenger who could have benefit from his seat.
If you know that you won’t be able to travel, please, inform us as soon
as possible. You will then avoid no-show fees.
Q : When should I arrive for boarding?
A : Boarding at the airport begins
10 minutes prior the departure time indicated on your boarding card.
By observing this time limit, you help us maintain our flights
punctuality.
Please also consider the time required to pass through the security
inspections
If your absence is recorded at the boarding closing, “no-show at gate”
fees apply.
Q : No-show at gate
A : A “no-show at gate” passenger
is a person who checked-in at desk, online or on self-service check-in
kiosk and who does not turn up at his flight boarding or who turns up
after the boarding closing.
He will then penalize an other passenger who could have benefit from
his seat and may also involve the flight delay with consequences on the
remaining flight schedule.
Therefore, in case of no-show at gate, fees will be collected.
Q : The Tahiti-Faaa Airport
A : Located in the district of Faaa, the airport hosts all international and domestic air services. Air Tahiti is located in the main terminal. Transfers between the airport and the city or the hotels are made around the clock by taxi (taxi station at the airport) or at certain times by “truck”, the common local means of transportation (“truck” stop is near the airport).
Services available at the airport : snack bar -bar - self-service restaurant - gourmet restaurant - banks - atm machines - post office - pay telephones - souvenir boutiques - tabacco shops -newspaper stand - car rental agencies - baggage lockers - public restrooms - Air Tahiti office.
Q : The Rangiroa Airport
A : The airport is located on the main motu of Avatoru near the village and most of the hotels and family pensions. Services available at the airport - AIR TAHITI agency – snack bar – souvenir boutique – public restrooms.
Q : The Bora Bora Airport
A : The Bora Bora Airport is located on a “motu” (an islet named “Motu Mute”). AIR TAHITI operates a free shuttle boat transfer for passengers between the airport and Vaitape, the main village, by "Bora Bora Navette" but certain hotels operate their own transfers. If you wish to take the "Bora Bora Navette" to Vaitape, you must first collect your luggage as soon as you arrive at the Bora Bora airport before boarding the shuttleboat. “Trucks” (the local means of transportation) and taxis will be available in Vaitape. A car rental counter is located about 100 yards away from the boat dock.
Services available at the airport : a snack bar - a souvenir boutique – a car rental counter – public restrooms and showers.
Leaving Bora Bora ... If you wish to take the shuttleboat to the airport, you must board the boat at the Vaitape dock at least 1 hour and 15 minutes before the flight’s scheduled takeoff (please verify the shuttle departure times at the dock with the AIR TAHITI office in Vaitape). Length of the shuttle crossing : approximately 15 minutes. If you arrive on the airport motu by your own means, check-in begins one hour before the scheduled takeoff. Certain hotels offer an early transfer service for their client’s luggage; the baggage is taken from the client’s hotel room and transported to the airport. AIR TAHITI’s liability for the luggage begins only upon check-in.
Q : The Arutua and Ahe Airports
A : these airports are located on an islet. There is no shuttle service; you need to have an arrangement for your shuttle boat transfer to the main village. (40mn to Arutua, 35mn to Ahe)
Q : The Raiatea -Taha'a Airport
A : The airport is located on the island of Raiatea, approximately 10 minutes by car from Uturoa, the main city of the island. Taxis and trucks will be waiting for you at the airport.
How do I get to Taha'a ? Taha'a, the sister island of Raiatea, doesn’t have an airport. A shuttleboat service operates between Raiatea and Taha'a twice a day, from Monday to Friday. Week-ends and public holiday you can hire a private taxi boat.
Airport location : The airport is on the island of Raiatea approximately 10 minutes by car from the main city, Uturoa. Taxis and trucks will be waiting for you at the airport.
Services available at the airport : AIR TAHITI office – snack bar – souvenir boutique – handicraft display – car rental counter – publics restrooms.
Q : The Manihi Airport
A : The Manihi Airport is located on an islet.
Attention, there is no shuttle service between the airport islet and the other islets of Manihi. If you have not already made arrangements for your shuttle boat transfer, please contact the Air Tahiti personnel for more information.
Leaving Manihi ... Manihi Pearl Beach Hotel transfers its clients and their luggage from/to the hotel.
Air Tahiti responsibility ends at the delivery of the luggage at the airport when arriving in Manihi and begins upon checking in with Air Tahiti for the flight leaving Manihi.
Q : The Gambier airport (Rikitea)
A : The airport is located on an islet (called Totegegie). A paying shuttle boat transfers the passengers to the main island of Rikitea.
Leaving Rikitea … Boarding on the shuttle boat 2 hours before the Air Tahiti take-off. Duration of the crossing : at least 45 minutes.
Q : The Huahine Airport
A : The airport is located on the motu Maeva, half-way between the Sofitel Heiva Hotel and the main village of Fare. You can arrive there by car. Taxis are present at each arrival. Plan 15 minutes by car from the airport to the main village of Fare.
Services available at the airport : snack bar – souvenir boutique – public restrooms.
Q : The Hao Airport
A : the airport is off-centred. There is no organized shuttle. You need to plan a car shuttle between airport and town with your hotel (around 15 mn).
Q : The Maupiti Airport
A : The airport is located on an islet, the Motu TUANAI. A boat transfer to the main village is necessary. You can hire private taxi boats; duration of the crossing : 15 minutes. Certain family pensions offer transfers between the airport and their pension with their own boat.
Q : The Nuku Hiva Airport
A : The Nuku Hiva Airport, called Nuku A Taha/Terre Déserte, is located on the north side of the island. Transfers between the airport and Taiohae, the principal village, are possible in 4X4 vehicles. A taxi service is provided between the airport and the different villages; plan two hours for the transfer. Services available at the airport : snack bar – public restrooms.
Q : The Atuona/Hiva Oa Airport
A : The airport is at some distance from the village of Atuona but taxis are available upon each arrival. Services available at the airport : snack-bar – public restrooms.
Q : The Ua Huka and Ua Pou Airports
A : airports are off-centred. For transfers between airport and town, please make enquiries to hotels or eventually to Air Tahiti airport counter.
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