Air Tahiti : Domestic airline of Tahiti and her islands

You may use this service if you are a passenger from one of the following islands: Atuona, Bora Bora, Fakarava, Hao, Huahine, Manihi, Maupiti, Moorea, Nuku Hiva, Raiatea, Raivavae, Rangiroa, Rimatara, Rurutu, Tahiti, Tikehau and Tubuai and except for Rarotonga.

Your travel must not require special assistance (baby under 2 with his/her minder on the flight, unaccompanied child, passenger without a reservation or holding a paper ticket, visually or hearing-impaired passenger, passenger with reduced mobility (stretcher/wheelchair), passenger requiring an additional seat, passenger traveling with an animal, group over 8 persons).

You can check-in online from 16 to 1 hour before the scheduled departure time of your flight.

It's easy: go to our website's home page, click on "online check-in" and read the easy-to-follow instructions.

To access this service, you will need your booking reference or electronic ticket number given on your itinerary.
If you are traveling with several people, you may check them in too and print their boarding cards within the limits of 8 passengers by booking file.

Q : When can I start checking-in online?

A : You can print your boarding card 16 hours before the scheduled departure time of your flight.

Q : Until when can I check-in online?

A : You can print your boarding card until 1 hour before the scheduled departure time of your flight.

Q : Do I need an electronic ticket to check-in ?

A : Yes. Online check-in is only possible with an electronic ticket.

Q : Can I check-in online if…

A :

I purchased my ticket through a travel or online agency?

Yes, you can use the "Online check-In" service for any Air Tahiti electronic ticket, issued by any other airline or travel agency, inasmuch as your trip doesn't require special assistance.
My booking file contains multiple flights?
You can check-in on all your flights scheduled within 16 hours following your first online check-in. You will be issued a separate boarding card for each of your flights.
If some of your flights are scheduled beyond this limit, you will have to wait until 16 hours before those flights to check-in.
I am in a group of more than 8 passengers?
If there are more than 8 persons in your group, you require special assistance. You can not use the online check-in service, and you must go to your flight's check-in counter. This counter opens from 1 hour to 20 or 30 minutes (depending of your destination) before the scheduled departure time of your flight.
I do not have a reservation on the flight?
If you do not have a reservation on the flight, you require special assistance. You can not use the online check-in service, and you must go to your flight's check-in counter. This counter opens from 1 hour to 20 or 30 minutes (depending of your destination) before the scheduled departure time of your flight.
I have a paper ticket ?
Online check-in is only available for electronic tickets. If you are traveling with a paper ticket, you can not use the online check-in service, and you must go to your flight's check-in counter. This counter opens from 1 hour to 20 or 30 minutes (depending of your destination) before the scheduled departure time of your flight.
I need to check-in my baggage?
This service is available for passengers traveling with or without baggage.
Once at the airport, check your baggage in at the "Baggage check-in" counter. This specific counter opens until 20 minutes before the scheduled departure time of your flight.
If there is no "Baggage check-in" counter, please proceed to your flight's check-in counter. This counter opens from 1 hour to 20 or 30 minutes (depending of your destination) before the scheduled departure time of your flight.

Q : What do you mean by "travel requiring special assistance"?

A : In order to make our passengers travel as easy and enjoyable as possible, our agents need to know if the passenger is a baby under 2, an unaccompanied child, a person traveling without a reservation or holding a paper ticket, a visually or hearing-impaired passenger, a passenger with reduced mobility (stretcher/wheelchair), requiring an additional seat, traveling with an animal, or part of a group over 8 persons.

This information cannot appear in your online booking file. If you are one of the above-mentioned passengers, you need to go to your flight check-in counter and signal yourself to our agents. This counter opens from 1 hour to 20 or 30 minutes (depending of your destination) before the scheduled departure time of your flight.

We will then be able to help you throughout your travel.

Q : What should I do when I get to the airport ?

A :

If you have no baggage to check-in, please go directly to the boarding gate at the latest 10 minutes before your flight departure.
If you need to check-in your baggage, go to the "Baggage Check-In" counter. This counter opens until 20 or 30 minutes (depending of your destination) before the scheduled departure time of your flight.
When there is no "Baggage Check-In" counter, please proceed to your flight check-in counter, which opens from 1 hour to 20 minutes prior the scheduled departure time of your flight.

Q : When do I have to go to the boarding gate?

A : You must proceed to the boarding room at the latest 10 minutes before your flight's departure time. Don't forget to allow time to clear security controls before accessing to the room.

Q : What documents will I be given to board the flight?

A : You will print your boarding card, which will allow you to get on the aircraft after going through security. Don't forget your I.D.

Q : How to re-print my boarding card if I lose it?

A : You may print your boarding card again by re-opening the "pdf" file that you downloaded on your computer or received by e-mail. If you no longer have this file and need to re-print it, please go to your flight check-in counter, which opens from 1 hour to 20 or 30 minutes (depending of your destination) prior to the scheduled departure time of your flight.

Q : What should I do if some images on my boarding card are not visible?

A : Your boarding card must be entirely printed so that you can check-in. If part of the page does not print out, or if it prints on two pages, we recommend that you change the layout, adjust the margins to no more than 1cm, and print your page in portrait mode. If the problem persists, please go to your flight's check-in counter, which opens from 1 hour to 20 or 30 minutes (depending of your destination) prior the scheduled departure time of your flight, and ask our agents to print your boarding card for you.

Q : Should I print my boarding card in color?

A : Printing your boarding card in color is not necessary.

Q : What printer settings should I adjust?

A : You should use a printer with a 300 ppp minimum definition and select a "normal" or "superior" quality of impression. Most inkjet or laser printers belong in this category, but if you're not sure about your printer's performance, we recommend that you check its users' manual. You do not need special ink or paper.

Q : What should I do if I can't print my boarding card?

A : You should go to your flight check-in counter, which opens from 1 hour to 20 or 30 minutes (depending of your destination) prior the scheduled departure time of your flight and ask our agents to print your boarding card for you.

Q : What should I do if I forgot to print my boarding card?

A : Re-open the "pdf" file that you downloaded on your computer or received by e-mail. If you no longer have that file and need to re-print it, please go to your flight check-in counter, which opens from 1 hour to 20 or 30 minutes (depending of your destination) prior the scheduled departure time of your flight. You must have a printed boarding card and I.D. to go through security.

Q : What should I do if I don’t have a printer or if my printer is malfunctioning?

A : If you can not print your boarding card, you can get it at the airport check-in counter, from 1 hour to 20 or 30 minutes (depending of your destination) before the scheduled departure time of your flight.

Q : Who can I contact if I can not check-in online ?

A : If you have met any problem during your online check-in, please proceed to the check-in counter at the airport. This counter opens from 1 hour to 20 or 30 minutes (depending of your destination) before the scheduled departure time of your flight. Our agents will assist you and (re-)print your boarding card.